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Want to know how to best prepare your fish? Have a query about your order or delivery? Want to know how we package and ship our products?

You may just find exactly what you need to know right here.

If the answer you’re looking for isn’t listed, you can get in touch via telephone on 015395 59544 or via our Contact Page


Frequently Asked Questions

Here are a few of our most often asked questions. If you don't find the answer you need please contact us and we can help you out.
Where do we deliver?

No Plaice is too far! We deliver around the whole of the UK and Northern Ireland.

How much is our delivery charge?

For our delivery charges please see our Delivery Information Page

When do Fish Fanatics deliver?

For our delivery charges please see our Delivery Information Page

Can I only order online?

We also take orders via email, phone and mail order.

Do I need to be home to receive the delivery?

We use Fedex Carrier, and should no one be at home when the delivery is made, your order will be left in a place you can specify – i.e in the garage

What is your address?

All of our address and contact details can be found on our Contact Us page

Do you sell fresh fish?

We only sell fish which has been carefully ‘Fresh Frozen’ within a very short time after being caught. We believe fresh fish is not as fresh a ‘Fresh Frozen’, as it could have stayed on ice for up to a week before being landed. Is this fresh? Whereas our ‘Fresh Frozen’ fish is guaranteed to look and taste perfect upon defrosting.

What does 'Fresh Frozen' mean?

‘Fresh Frozen’ is the term used for fish frozen within a very short time after being caught. Often fresh fish is NOT fresh as it may have sat on ice for up to a week. Our fish is frozen immediately locking in freshness and flavour. Seafood should be frozen as soon as possible after being caught. However, you can actually ruin some species of fish by freezing it too quickly (too cold) as it bursts the cells in the flesh. You can freeze it too slowly as well. The best temperature is -40ºc with a -23ºc core temperature in less than 5 hours. If you take two pieces of fish and clank them together after freezing, they should sound like striking two pieces of glass together.

What does 'Frozen at Sea' mean?

‘Frozen at Sea’ products are exactly what they say. Most of the fresh fish we consume in Britain is caught far from land and can be stored on ice for up to a week. When landed, it can be another week before reaching the consumer. With ‘Frozen at Sea’ products, we guarantee that the seafood is ‘Flash Frozen’ within 2 hours of being hauled on board. This means a much safer, and therefore, fresher food.

How do you defrost seafood?

If seafood products are vacuum-sealed in a plastic bag, place them in a sink with cold running water until thawed. If your fish is wrapped in plastic or just raw, place it on a plate in the refrigerator, cover with cling film the night before you want to cook it, and let it thaw. Water in direct contact with a raw product will wash away the colour and flavour of seafood.

What is the shelf life of vacuum-sealed and frozen seafood

Seafood products that are vacuum-sealed are in an air-free environment, thus they are protected from dehydration or freezer burn. If the package keeps its integrity, the quality should remain the same as the day the product was packaged. All seafood, if stored properly in a freezer, can be stored for up to 9 months though we suggest all our products are consumed within 3 months, to ensure optimum satisfaction.

What is the best way to cook seafood?

Quickly!! Seafood tastes the best if cooked as quickly as possible. You can overcook seafood very easily, so keep an eye on it and take it from the heat source as soon as it is done. You can tell this by cutting into it and looking to see if the opaque colour is gone. Styles of cooking depend on personal preference: fried, baked, sautéed, boiled, microwaved, or barbequed. It is really hard to ruin good seafood if you don’t overcook it. Have a look at our recipe suggestions page.

How do I cook raw seafood?

Before cooking seafood, wash the seafood in cold water to remove dirt and filth. Cook raw seafood thoroughly with a continuous heat source and avoid interrupted cooking. Never leave cooked seafood out of the fridge for more than thirty minutes.

What guarantee do I have that my order will arrive frozen?

We take tremendous pride in our ability to deliver our ‘Fresh Frozen’ products to your door in perfect condition. Before it leaves the ‘Fish Fanatics’ depot, your order is packed in efficient dry bags to prevent spoilage. Delivery is made within 24 hours of dispatch and will stay in a frozen state for this time. If your order is spoiled or damaged due to negligence by ‘Fish Fanatics’ or ‘Fedex’, we will offer you a full refund or replace your order free-of-charge. If you receive an order that you suspect is spoiled, please do not discard the contents.

Are all the products listed on your site currently available?

When items become unavailable we remove them from the shopping cart. Demand for some products will occasionally exceed our supply. We do our best to have all products on hand. If you wish to check the availability of a product you can e-mail us through our contact us page or call 015395 59544

When can I contact Fish Fanatics by telephone?

You can contact us anytime from 9am through to 4pm on 015395 59544 where our office staff at our parent company Furness Fish will be able to help you

I need some recipe tips, can you help?

Yes, we have a large selection of recipes on our site. Please check our recipe section from the menu on the left.

Why should I eat fish?

Seafood is the perfect way to eat yourself healthy. Experts at the British Nutrition Foundation quoted, “we should be eating at least two portions of seafood every week, at least one of which should be oil-rich. Seafood is good for every part of your body – from head to toe”. Check out the following list to find out exactly what parts of your body will benefit from eating seafood.

Heart Oil rich fish contains Omega 3 fatty acids, a type of polyunsaturated fat that has a lowering effect on blood cholesterol levels. Omega 3 protects the heart and circulation and can reduce the risk of heart disease.

Vitamin E, an antioxidant found in shellfish, aids the formation and use of red blood cells.

Muscles – All seafood is packed with protein, essential for the growth and maintenance of muscles and body tissues.

Oil rich fish has lots of Vitamin D, necessary for strong bones and teeth

Omega 3 in oil-rich fish can ease the symptoms of arthritis

Shellfish has vitamin E, which helps towards the development of muscles.

Love-life – Seafood could be good for your love life! The high amount of zinc found in shellfish, especially oysters, reputed to act as an aphrodisiac.

Brain – all seafood contains vitamin B6, which helps build up healthy nerve tissues, essential for the brain to communicate to the rest of the body.

Omega 3 in oil-rich fish is particularly important in the development of a baby’s brain.

Eyes – omega 3 oils, found in oil-rich fish, have been shown to protect the retina – the light sensitive part of the eye, which is important during a child’s development.

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