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Terms and Conditions

To ensure our customers receive the finest, "Fresh Frozen" products, Fish Fanatics use poly-lined boxes with ice packs to send your order.

For Fish Fanatics, speed is very important to us. Our "Fresh Frozen" products need to arrive at our customer's location in perfect condition. We have devised a system to achieve the fastest turn-around, from initial order to delivery to you. E-mails and phone messages are checked constantly so we can reply to you the same day.

  1. Telephone contacts will be dealt with as quickly as possible (phone 015395 59544). Between 9am and 4pm Monday to Friday, we answer as many calls as possible. If we are too busy to answer, please leave your number and we will get back to you. Out of these hours, you can still contact us and leave a message on our answer phone, we would then pick it up the next day and get your package dispatched quickly. All orders will be dispatched by our courier, packed in our state-of-the-art insulated bags. It will then reach you the following day between 8am and 5 pm, subject to availability and ordered by 8am the previous day.
  2. We can process all the usual credit/debit cards.
  3. If you are not entirely satisfied with your order, CONTACT US as soon as possible when the goods arrive, so we can agree a solution to the problem within 24 hours. In the case of a complaint, we are very professional and will come to a quick and satisfactory solution for our customers.
  4. This does not affect your statutory rights as a consumer.
  5. When you contact us we will have an up to date price and availability list to hand so that we can process your order and agree a delivery day.
  6. We reserve the right to change prices and products.
  7. All goods are subject to availability, the information given on our web site and price list is as accurate and complete as possible.
  8. Fish Fanatics Ltd reserve the right to decline orders.
  9. Privacy, we are committed to protecting your rights to privacy. The information you have supplied will not be passed on to a third party unless requested by law.
  10. Should your order NOT arrive in perfect condition, please contact our service manager via phone 015395 59544. We endeavor to satisfy all our customers and will ensure your are either reimbursed or your order is replaced.